Your privacy is our priority. This policy clearly explains how xe88 collects, uses, stores, and protects your personal information — so you can play with confidence and peace of mind.
We continuously invest in the best technologies and processes to ensure every xe88 member's personal information remains fully protected at all times.
All data transmitted between your device and xe88 servers is encrypted using 256-bit SSL — the same security standard used by leading banks worldwide to protect financial transactions.
Xe88 has never and will never sell, rent, or share members' personal information with any third party for marketing or commercial purposes without the explicit consent of the member concerned.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Access to this data is restricted to authorised personnel only, based on their specific job responsibilities.
We believe you have the right to know what we do with your data. This Privacy Policy is written in plain, easy-to-understand language — free from confusing legal jargon — so you can truly understand your rights.
You have full rights to access, correct, or delete your personal data at XE88. Personal data requests are handled by our privacy team within 7–14 working days.
The xe88 data security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts to the member database before they can cause any impact.
Welcome to the xe88 Privacy Policy. This document details our commitment to protecting the privacy and personal data of all members using the xe88 platform ("Platform"), including the website, mobile app, and all services we offer.
Xe88 understands that your trust is our most valuable asset. We do not treat privacy as a mere legal obligation — rather, it is a core value that shapes how we design our systems, handle data, and interact with our members every day. The information you entrust to us is used solely for the purposes stated in this policy, nothing more and nothing less.
This Policy applies to all individuals who use or access the XE88 platform, including website visitors, registered users, and former members whose data we still retain in accordance with applicable legal requirements.
Xe88 only collects data that is genuinely necessary to provide our members with a safe, seamless, and high-quality service. The categories of data we collect are as follows:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, national identification number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact | Phone number, email address | Account communications, notifications, support |
| Financial | Bank details, transaction records, deposit and withdrawal history | Payment processing, AML compliance |
| Technical | IP address, device type, web browser, operating system | Security, fraud detection, platform improvement |
| Games | Betting history, wins, games played, session duration | Responsible gaming compliance, customer support |
| Cookies & Usage | Pages visited, time of visit, buttons clicked | User experience enhancement, internal analytics |
Your personal data is collected through several transparent and lawful means, including:
The personal data we collect is used solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
Xe88 does not sell or disclose members' personal information to external parties for commercial purposes. However, in certain situations, we may share your personal data with the following parties:
In all of the above situations, we share only the minimum data required and ensure that recipient parties comply with data protection standards equivalent to our own.
Data security is a core investment for xe88. We implement multiple layers of technical and procedural protection to keep your personal data safe at all times:
Xe88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand aggregate usage patterns. The types of cookies we use are as follows:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your user experience on the XE88 platform. Cookies do not store your financial information or passwords.
As an xe88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 working days and we will send the data copy to your registered email address.
If any personal data we hold is inaccurate or outdated, you have the right to request a correction. You can update certain information directly through your account settings.
You may request the deletion of your personal data upon account closure, subject to legal record retention obligations we must comply with, such as anti-money laundering (AML) laws.
You have the right to object to the processing of your personal data for direct marketing purposes. You may withdraw your marketing consent at any time without affecting your account.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider if required.
Under certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute regarding data accuracy is being resolved.
Xe88 only retains your personal data for as long as it is required for the purposes stated in this policy or as mandated by applicable law. Our general data retention guidelines are as follows:
Once the relevant retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.
The xe88 platform is strictly for adults aged 18 and above. We do not intentionally collect, process, or store personal data from individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without parental or guardian knowledge or consent, we will immediately take the following steps:
If you believe that a child under the age of 18 has registered or is using the XE88 platform, please contact us immediately at [email protected] so that we may take the appropriate action.
Xe88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or changes to the services we offer.
When we make significant amendments, we will:
It is your responsibility to review this Privacy Policy periodically. Your continued use of the XE88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the XE88 privacy team is ready to assist you.
You can reach us through the following channels:
We are committed to responding to all privacy-related inquiries within 7 working days and resolve official data-related requests within 14 working days of the date of receipt.
For more information about your rights and responsibilities as an xe88 platform user, please also refer to Terms and Conditions and the Responsible Gaming ours.
Now you know how xe88 protects your personal information. Register now and enjoy a safe, fair and exciting gaming experience alongside the thousands of Malaysian members who already trust our platform.